Contact us
How to reach the Bad Times AI team about an order, a video, a refund or your data.
Write to support@badtimesai.com. A person reads every message.
Help with an order or a video
Include the email you used at checkout or for your account, and the date of the purchase or render. If you have the link to your video, include it too: it lets us find it quickly.
Refunds
Videos that fail are refunded automatically. Our Refund Policy explains how it works and how long refunds take to appear.
Privacy and data requests
To ask what data we hold, or to have your photos, videos or account deleted, email us from the address on your account. Our Privacy Policy has the details.